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The Complete Guide to Knowledge Management: A Strategic Plan to Leverage Your Company's Intellectual Capital, by Edna Pasher, Tuvya Ronen
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A straightforward guide to leveraging your company's intellectual capital by creating a knowledge management culture
The Complete Guide to Knowledge Management offers managers the tools they need to create an organizational culture that improves knowledge sharing, reuse, learning, collaboration, and innovation to ensure mesurable growth. Written by internationally recognized knowledge management pioneers, it addresses all those topics in knowledge management that a manager needs to ensure organizational success.
- Provides plenty of real-life examples and case studies
- Includes interviews with prominent managers who have successfully implemented knowledge management structures within their organizations
- Offers chapters composed of short theoretical explanations and practical methods that you can utilize, based primarily on hands-on author experience
Taking an intellectual journey into knowledge management, beginning with an understanding of the concept of intellectual capital and how to establish an appropriate culture, this book looks at the human aspects of managing knowledge workers, promoting interactions for knowledge creation and sharing.
- Sales Rank: #1076656 in Books
- Brand: Pasher, Edna/ Ronen, Tuvya
- Published on: 2011-02-08
- Original language: English
- Number of items: 1
- Dimensions: 9.30" h x .90" w x 6.30" l, .88 pounds
- Binding: Hardcover
- 224 pages
Most helpful customer reviews
14 of 14 people found the following review helpful.
Enrique - KM lead of a large consulting firm
By E. A. Moreno
This is a well written, but basic KM book. I found the title "Complete Guide... " misleading.
PROS -
Looks at KM from many practical and often forgotten critical perspectives, like corporate culture, payback, intellectual capital, strategic, etc.
Involves thoughts of Intellectual Capital experts on how to measure the ROI. However, this is a very debated matter and some alternative practical perspectives may be missing (e.g. Kaplan & Norton Strategic maps widely ussed in the US).
Good book for practitioners trying to make sense of knowledge management.
CONS -
Basic stuff. Very little behavioral background (e.g. manage Tacit to Explicit transformation and vice versa) or points of view of knowledge either as an organization process or as an 'asset' or models on how knowledge becomes commodity when it evolves into generally known matter.
4 of 4 people found the following review helpful.
This KM book is for every businessperson
By Mary Adams
I have to admit that when I hear Knowledge Management, I used to think of the technical side of this discipline, the many experts I know in cataloging, storing, accessing and sharing knowledge, especially in its digital form.
This book cured me of this bias. It is an effective reminder that the essence and the urgency of Knowledge Management is not in these technical skills but in the power of the people and shared experiences within organizations across the globe. The stories of successes and failures make a convincing case for the urgency of changing our management attitudes and practices.
It is so powerful because the book is built primarily on stories amassed over the fruitful careers of the two authors. The stories are synthesized in the accompanying text and through simple bullets at the end of each chapter. I'll probably go back and review the bullets later but what sticks with me are the stories.
The authors don't hit the reader over the head with this message--but the truth is that the process of knowledge management is actually subversive to industrial-era top-down practices. Rather than threatening us, the authors gently remind us the wisdom of shedding these old practices and adopting new ones that allow knowledge and innovation to flow freely--and fuel growth and the financial results that are still the measure by which business must be measured.
This is a great book that every modern manager should have by their desk--to pick up and flip to the applicable chapter when the old ways of doing business just aren't panning out.
2 of 2 people found the following review helpful.
A great guide to profit from the business benefits of knowledge
By Avigdor Sharon
This book is for any manager or businessman. Not just for those specifically interested in Knowledge Management and for dedicated KM practitioners. It has great value to any manager, a major eye-opener into the world of modern business.
Knowledge and intellectual capital are major sources and assets that you can use to drive innovation, reduce costs, increase time to market and ensure customer satisfaction. They can make the difference between success and failure, between you and your competitors.
The book leads through business topics and shows how to leverage knowledge effectively to drive your business.
Chapter 1 - The motivation towards Knowledge Management: combining the tactical with the strategic
Chapter 2 - Making the business case for managing intellectual capital
Chapter 3 - The importance of strategy in Knowledge Management
Chapter 4 - The role of culture in a successful knowledge-creating and knowledge sharing organization
Chapter 5 - The human focus: understanding and managing knowledge workers
Chapter 6 - Managing interactions for knowledge creation and sharing
Chapter 7 - Capturing and reusing existing knowledge
Chapter 8 - The customer focus: harnessing customer knowledge through meaningful interactions
Chapter 9 - Measuring and managing the performance of proper knowledge work
Chapter 10 - Innovating for a new beginning
Conclusion - Implementing Knowledge Management - a step-by-step process
This is like a journey through the realm of knowledge with invaluable insights along the way and a map to success at its end. It explains in crystal clear way each topic as it goes through. There are many real life examples and a very handy "The Magnificent 7" section at the end of each chapter that summarizes the main insights and the top things to remember. This is a very useful approach and very practical.
For 2 weeks I carried the book with me everywhere, to continue reading whenever I have the time, but then I was glad to learn that there is a kindle edition, so I can now download the entire book and use it as a handy reference at any time. Fantastic.
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